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Privacy & Terms & Conditions


Privacy Policy
April 2018

Through the course of our work we collect personal information from many people. This policy outlines what information we collect, how it is stored and what it is used for. It is our policy not to use any personal information for any purpose other than which it is intended to conduct our business and provide you with services.

This policy and the provisions of the General Data Protection Regulations (GDPR) are designed to protect individual’s information. Business contacts and information are considered to be in the public domain and therefore not covered. The GDPR is in force from 25th May 2018

What information will we collect and how will we use it?
We will collect basic identification information such as your name and contact details. This will be used for: The supply of any services you request. This may include passing details to third party suppliers with whom we have placed a purchase order on your behalf. That supplier will further share those details with third party couriers etc.
Details required to administer our accounts and billing.
Electronic delivery of newsletters and any other internally generated information.
Postal distribution of our approved paperwork
With the exception of any external organisations listed below we will not sell or share any personally identifiable information collected by us to any third party.
Allianze Insurance Brokers – our Insurance partner.
Both individuals and businesses may opt out of their information being passed to the above organisations by contacting us at sussexupholstery@gmail.com

We will retain all given information on the following basis.
All information required to administer our accounts system, including bank account details. All paper accounting information is routinely destroyed after seven years.
All other contact details and information will be retained indefinitely in paper form stored in locked filing cabinets.
We will hold the information detailed in 2) above so that we maintain archived records of membership, student attendance etc.
We will not retain any credit or debit card details beyond the period needed to take any payment due to Louise Neville T/A Sussex Upholstery.
No written or electronic record will be made of any such payment card.
Cookies – A cookie is a small piece of data or message that is sent from a web server to your browser and is stored on your hard drive. A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. You can reset your browser so as to refuse any cookie or to alert you to when a cookie is being sent. If you choose not to accept our cookies, some of the features of our site may not work as well as we intend. We use cookies for the purposes of system administration of our website, to give us information about the number of visitors to different parts of our website, and to enhance your visit to our site.
We have to abide by the law of the land and if information is legitimately requested by the Government or one of their agencies we will comply with any such request.
You may at any time review or update any personally identifiable information we hold. In the first instance please make contact at sussexupholstery@gmail.com
We will take any reasonable steps to confirm your identity before any such changes are made.
This site may at times contain links to other, third party websites; Sussex Upholstery is not responsible for the privacy practices or the content of such websites.
Sussex Upholstery reserves the right to alter, without notice, this policy if either required to under law or to improve services and benefits to our clients. The current policy will always remain available on our website www.sussexupholstery.co.uk
April 2018


Terms and Conditions The Contract shall exist between myself (Louise Neville T/a Sussex Upholstery) and the client. The contract will include those instructions written into the contract only.

1. Any additional instructions must be confirmed in writing and a price agreed for the additional work and materials, before the work can proceed. Additional work, which may not be apparent when the estimate was provided, will be  advised to the client on discovery, and a course of action agreed. This includes frame repairs, which are hidden by upholstery.

2. I ( Louise Neville) will endeavour to deliver items forming part of this contract at the specified time, my obligation however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken. I will keep the client informed at all times of supply problems, or other factors, which can affect delivery times.

3. All old covers will be removed prior to upholstery, these covers will be discarded unless the client advises that they are to be returned, this advice must be written into the order.

4. All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and Furnishings (Fire)(Safety) Regulations 1988. All new covering fabric supplied by us will comply with the regulations with the exception of covers which contain 80% natural fibres, when it is acceptable to use an interliner which complies with the regulations. Furniture manufactured prior to 1950 does not come within the scope of the 1988 Regulations with regard to filling or cover.

5. I reserve the right to apply a 15% surcharge for handling fabrics not supplied by myself.

6. With regard to the client’s own material: When a client supplies his/her own materials, it is their responsibility to ensure that the fabric is suitable for the purpose for which they intend to use it and that it complies with the relevant regulations in force with regard to Fire and Safety (as described in clause 4).

7. I will do my best to advise customers of the suitability of fabrics, whether supplied by me or not, however, I can only take responsibility for materials which are supplied by myself ONLY; covering fabric supplied by the client is at their own risk. Shortage of covering fabric supplied by the client is the client’s responsibility and not mine.

8. Printed and woven fabrics: Where printed and woven fabrics will not pattern match accurately I will inform you for further instructions.

9. Fabrics sent direct to me must have the clients name clearly marked on the delivery note so I can check, on your behalf, that I have received the correct fabric.

10. Please request fabric companies to roll all fabric on tubes, with no more than one fabric per tube. One continuous length of fabric should be used unless an extra amount is taken into account for pattern matching. I will do my best to remove creases but this cannot be guaranteed.

11. I cannot be held responsible for fabric flaws. If I cannot cut around them you will be notified.

12. Any problems with an order, whether your (the client)fault or mine (Louise Neville) must be brought to my attention within seven days of receipt of the order. There after charges will be made for any corrections. I will not be held responsible for charges if you have another company make corrections – you will still be responsible for the original bill. Charges will be made to corrections that are not my fault.

13. I reserve the right to apply a minimum of £50.00 charge to repair accidental damage not caused by myself.

14. Insurance Claims: I undertake all work on behalf of the client named overleaf. However, it is they who are responsible for the payment of the account. In the case of insurance companies and insurance work, I will undertake the work on the clear understanding that the account will be paid by the client named overleaf, when the account becomes due as described in clause 19.

15. Where the work is undertaken is in relation to an insurance claim. A 100% payment of materials and 50% payment of labour on acceptance of the estimate will be payable by the client, unless an agreement exists between us and the insurers to pay the account directly

16. Rush orders will incur a surcharge of 20%

17. Carriage charges extra

18. Holiday cut off dates: Orders and fabrics must be received by 1st December for pre-Christmas Delivery

19. Complaints will be dealt with as quickly as possible and successful resolution of the same will be my prime objective.

  20. Payment terms: A minimun 50% non-refundable payment is required for us to accept an order. The balance is due on full delivery. Interest on overdue accounts will be charged at 1_% per month or part thereof, unless otherwise agreed in writing. Prices quoted stand for three months.

21. A minimum payment of 50% on signing of the contract will form an acceptance of the terms and conditions above, unless otherwise agreed in writing before the contract is made.